Returns & Exchanges

At The Essence Vault, we want you to be completely satisfied with your fragrance journey, which is why we offer a hassle-free 30-day return policy for any unused and sealed products. If your scent isn't the perfect match, our streamlined process ensures a quick exchange or full refund to your original payment method.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original, unopened packaging and that less than 30 days have passed since your delivery date.

• 2.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 3.
  Package and Ship

  Securely pack your fragrances to prevent transit damage and attach the pre-paid shipping label provided by our support team.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or ship your replacement fragrance within 5-7 business days.